"We chose to work with NorthgateArinso because we wanted a well established product from a well established company. We didn’t have the resource to take a leap of faith with less mature software. The reason we chose ResourceLink was that we needed to learn from others not with others, 18 months into the contract and I still believe we made the right decision to implement ResourceLink"
JL, Head of Payroll
Durham County Council
“Outsourcing the payroll function to NorthgateArinso allows us to concentrate our efforts on strategic HR tasks. NorthgateArinso has been responsible for paying staff at our head office and our pensioners since 2003. Following the success of the last two years we have every confidence in moving the payroll of our store staff over to the NorthgateArinso solution.”
KS, Head of Payroll Services
“We are always looking at ways to improve our efficiency and cost effectiveness. Using the NorthgateArinso system will give us better management information and allow us to focus on the key tasks that matter to our 5000 employees and the people with a learning disability and families we support."
JT, Director of Human Resources
“The ResourceLink pensions solution has met our requirements in terms of ease of use,” says Lorna Jesty. “It has sensible steps for processing records and the background
tables used in calculations are easy to maintain. The overall extra efficiency means there is a definite ongoing cost saving."
University of East Anglia
"We're already very business-led in our HR department. We have six staff for 3,000 people, and we wanted to keep this ratio and increase the focus on useful, strategic activity - not the admin. The only reason for not introducing self-service earlier was simply because we were waiting for the right software. We now have an integrated HR, payroll and self service system with NorthgateArinso which means there is a straightforward sharing of data and better security."
SK, HR Systems Manager
“Having looked at most of “the Top Ten” payroll systems, we selected NorthgateArinso because they were prepared to be flexible in providing a solution that matches our needs; we also felt that they were a company we could work with.”
JS, IT Director
"We selected NorthgateArinso because they understood our objectives, had extensive experience of HR and payroll and were open and honest about how to approach the project. NorthgateArinsos integrated HR and payroll solution enables us to strengthen our employee management skills across the business, focusing on the improvement of processes such as performance management and training and development. The advice, guidance, knowledge and experience we receive from NorthgateArinso are key to our success."
AT, Project Manager
“From our first meeting they demonstrated a good understanding of the uniqueness of the public sector and a preparedness to incorporate our very specific requirements into their standard system.”
TR, Principal Personnel Officer
Wandsworth Borough Council
"We chose NorthgateArinso from a number of competitors because their solution appeared to be more robust, more tested and more proven. We also liked the way that the product is designed for the future - there is no need for an
upgrade to enable intranet use for example."
FM,, Head of Staff Pensions
"We wanted a user-led system which married both technical aspects and end-user functionality. The consensus was that NorthgateArinso was the best on the market for our needs. The system will enable us to not only realise HR department benefits, but also to provide University managers with improved access to the tools and data they need to effectively manage their staff resources."
FF, Director of HR
Nottingham Trent University
“We were incredibly impressed by NorthgateArinsos product offering, which is flexible enough to deal with changing regulations and also allows for customisation to meet our specific needs. Using it has enabled us to streamline our payroll and expenses system and we are delighted with the results”.
AC, Director of Finance
“We were impressed by the capable and professional nature of the NorthgateArinso team we worked with and the high level of support they provided throughout the implementation. The results we experienced were immediate. Now every month the payroll process runs extremely smoothly, is more accurate and provides better and clearer information. In outsourcing our payroll, we have not only improved the quality of that service, but allowed our division to concentrate on its core business focus.”
AF, Financial Controller
“We needed to introduce a truly integrated human resources system that would provide HSS with single data entry for both payroll and personnel systems, generate a wide range of reports and support ‘self-service’ human resources. NorthgateArinso's solution met our needs and within a few months into the implementation we were extremely impressed with the system, already seeing considerable improvements in the running of the department.”
MV, Director of HR
HSS Hire Service Group
"NorthgateArinso's solution was selected due to its ability to meet all our technology requirements. It is able to cope with specifics that are required under Government terms and conditions such as Penserver without the need for expensive bespoke alterations."
DB, Finance Manager
The British Library
“NorthgateArinso is an integral part of the Annington team, providing a first class HR service which is a model of best practice.”
BC, Finance Director
“By using the NorthgateArinso system, we will have access to improved human resources management information, which will enhance our decision making on policies relating to employment as well as facilitating efficient career review and development processes. The new solution will also increase our ability to produce costing and forecasting information relating to staff.”
SG, Project Manager
The University of East Anglia
“NorthgateArinso were selected because the software could be shown to meet the detailed requirements of a university payroll. It was clear that the company was committed to the public sector market generally and the university sector specifically. This is evidenced by the level of support made available to ensure a demanding implementation timetable will be met.”
NC, Deputy Finance Director
“The payroll people are happy with the systems the response time is very good and we don’t get any downtime from NorthgateArinso's online system so we have always got the system available to us 24 hours a day. “
MM, UK Payroll Manager
“We chose NorthgateArinso because they were able to meet our very detailed specification and to cover every angle of public sector pay. But more importantly, they came over as people who were committed to helping us achieve what we wanted and in a very fast timescale. We have not been disappointed during our implementation and this is very refreshing in a world in which IT companies often start to let you down as soon as the contract is signed.”
JM, Assistant Director Business Services
Cumbria County Council
"From my perspective the value of the relationship is twofold: we have managed to reduce the spend on HR quite significantly, and we have access to a very professional service."
HJ, Operations and Finance Director
“Determined to go with a reliable provider of Software who is recognised as a Market Leader. Having selected a short list of other Market Leaders we concluded that NorthgateArinso was more technically advanced than their competitors.”
AL, System Director
“We chose NorthgateArinso because we've been working with them since the 1960s in one form or another, and we look upon them as a real partner for providing solutions. Making these kinds of changes is always a risk, but with NorthgateArinso it was always going to be less so. We have a good working relationship.”
GC, Payroll Services Manager
G4S Cash Services (UK) Ltd
“We needed to reorganise our HR to gain expertise and ensure that our procedures complied with the law and exemplified best practice. I also needed to be free from day-today admin so that I could concentrate on strategic decisions. NorthgateArinso has enabled us to achieve all that - and more.”
JQ, HR Director
“The University requirement was for a proven, web enabled, functionally rich application that would enable us to pursue self service approaches - we found this with NorthgateArinso.”
DC, Assistant Director of Personnel
“We are now able to access live information on 13,000 employees across 55 sites. This allows us to give instant headcount and retention figures and analyse productivity yet with an improved service to employees. This has significantly improved our ability to forward plan whilst reducing the administration load – we can go out and do what our job is supposed to do.”
JM, HR Manager
“Effectively NorthgateArinso has merged four existing systems into one. We wanted to go to a company that could provide us with a good system that has a sound background and we chose NorthgateArinso because they have a trusted reputation on the payroll solution field.”
MM, UK Payroll Manager
'We have been a client of NorthgateArinso for many years. In 2011 we introduced the ResourceLink Aurora Pensions Module to our portfolio. The Pension Module is an excellent system, user friendly and the support service is second to none. It enables the company to run an efficient and accurate Pension System.'
Noreen Dineen - Senior Compensation & Benefits Officer – ALPS Electric Ireland
“As a long term customer of NorthgateArinso, one aspect of our relationship that we particularly value is the effort that they make to fully understand our business. This has been key in allowing us to achieve further improvements to our Resourcelink Pensions Payroll system. Working with NorthgateArinso we have found that they really do believe that our problems are ‘their’ problems”.
Gerry McGarry – Operations Manager –SPPA