One of the UK's most progressive motoring organisations, RAC has been serving motorists since 1897 and deals with more than two million breakdowns a year on behalf of some seven million members. NGA is providing RAC with a full outsourced payroll service and hosted HR platform using ResourceLink Aurora to underpin its in-house HR operation for 4,000 staff.
RAC was working to short timescales and explored two options for the provision of HR and payroll services, in-house and outsourced. NGA presented options for both delivery models and worked with RAC to create a solution with the flexibility and scalability to move with its business. The decision to outsource its payroll reduced risk and enabled the focus to be on RAC’s core objectives. The single platform solution provided by NGA, which is already used by 500 organisations in the UK, helped RAC to reduce time-consuming administrative processes, providing significant cost and time savings for the business on a day-to-day basis. Experience of working with companies that had added payroll complexity from splitting with parent companies - like Gatwick Airport - was also a key consideration.
Vicky Smith, HR Services Manager at RAC, said: “We were looking for a ‘safe pair of hands’ with a proven track record to provide the quality of service we required on time and in budget. I had worked with NGA before and knew its credentials, which included working on similar contracts where the subsidiary had split from its parent company, coupled with outstanding analyst rankings and a wealth of service options available, positioned them as the ideal partner for us to work with. We have every confidence that the service will adapt to not only the changing needs of RAC but also any changes in legislation that may occur.”
NGA Business Development Director James Ronksley said: “We are delighted that RAC, a leading motoring services organisation in the UK, has chosen a combination of NGA technology and outsourcing services to for HR and payroll. It’s a great example of two successful British brands working closely together. This contract is testament to the quality of our solution and we look forward to working with RAC to underpin its people strategy.”
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Date: 20 September 2012
Press enquiries: NorthgateArinso: Charlotte Coulson at Edelman on
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Notes for Editors
NorthgateArinso is the specialist HR, Payroll and Reward division of Northgate Information Solutions. We are the leading UK supplier to all market sectors with a client community of over 15,000 organisations.
NorthgateArinso is a leading solution provider to all organisations from SMEs through to large blue chip and public sector bodies and also for any HR requirement, from a stand-alone training solution to a comprehensive fully integrated HR, Payroll and Pension management solution. All of which are available through a range of deployment options.
With around seven million customers, RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists. Whether it's roadside assistance, insurance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information - RAC is able to meet drivers’ needs.
RAC is committed to providing the very highest levels of service to its customers and ranked first for customer satisfaction by J.D. Power and Associates' UK Roadside Assistance Study 2006 to 2009. RAC was also the top-named breakdown organisation in the July 2009, January 2010, July 2010 and July 2011 half-yearly UK Customer Satisfaction Index from the Institute of Customer Service and Which? Recommended Breakdown Services Provider September 2011.
RAC Insurance has been awarded the Best Overall Vehicle Insurance Provider 2010/11 by themoneypages.com and voted ‘Best Online Motor Insurance Provider’ at the Your Money 2012 awards.
RAC supports FairFuelUK campaigning for fairer taxes on petrol & diesel. Show support and find out more at fairfueluk.com
RAC's news releases and a selection of images are available from the internet press centre at www.rac.co.uk/press-centre/.
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