What elements of HR can be Outsourced?
All aspects of human resource management can be outsourced, from day to day operational support to high level strategy development. What you choose to outsource will depend on a series of factors including your current HR capability and core objectives.
We can take full responsibility for the delivery of HR services to your organisation but we recognise that not everyone wishes to outsource all of their HR activities. In these circumstances we can tailor our service to your requirements and work alongside your employees to provide an unparalleled integrated HR service.
Our HR Outsourcing service consists of four core activity areas:
Define Your People Strategy
We will work with your senior management team to define and deliver your people strategy and policies and procedures in support of your core values and business objectives, ensuring compliance with legislation and minimising risk in all employment matters.
We would achieve this by:
- Working with senior management to develop and implement HR strategies which are aligned to your business goals.
- Maintaining HR policies and procedures to encompass changes to employment legislation and HR best practice.
- Developing and providing, through training and development and day-to-day operational support, strategies for educating and guiding management to enable them to successfully implement new HR practices.
Operational HR Management
Our team of experienced HR professionals will provide advice and guidance to ensure all HR policies and practices are consistently applied in support of your people strategy.
We would achieve this by:
- Working with you to advise on, develop and implement agreed HR policies and procedures.
- Providing senior and line managers with the skills and confidence to apply HR best practice and resolve HR issues in the workplace, within the employee legislative framework.
- Recording and reporting on the progress and management of all HR issues.
HR Advice Line
You can also benefit from unlimited access to our 24 hour helpline offering you round the clock legal advice whenever you need it from our team of highly qualified and experienced advisors.
HR Admin and Data Maintenance
Whether your in house HR professionals need to focus on more strategic value adding activity or if you don’t have the resource internally, we can undertake all HR administration and data maintenance, ensuring legislative compliance at all times.
We would achieve this by:
- Implementing the agreed HR strategies, policies and procedures.
- Incorporating best practice HR administration processes to ensure efficient service delivery using our IP technology to update, monitor and report on the progress of all issues being managed.
- Providing a point of contact and level of support to the employees and managers and undertake all data maintenance and administrative tasks.
Software and Employee Self Service
The delivery of our HR Outsourcing service is underpinned by our own technology to enable the provision of a cost-effective service and accurate and timely business intelligence reporting.
Your employees and managers can also have access via self service technology to manage their own data and book things like absence online.
Learning and Development
Increasing employee motivation, engagement and performance requires on going investment in key skills and training so your employees can perform to the best of their potential. NGA’s well-established training capability has helped thousands of people develop their skills and improve their performance through our wide range of high quality programmes covering HR & Employment Law, Management & Leadership and People Skills & Communication.
Click here for further information on how you and your organisation can benefit from the courses NGA has to offer.
Business Benefits of Outsourcing HR
The latest technology and economies of scale can be used to streamline processes and reduce and predict cost however the benefits of HR Outsourcing are now more varied, far-reaching and a real enabler of competitive advantage for forward thinking organisations.
"The service NorthgateArinso has provided has exceeded all our expectations”
Program Manager, Boots
“Outsourcing allowed me to bring in a partner I could trust to support us in transforming HR. By outsourcing the tactical elements of HR, we are building a whole new model incorporates our culture & values.”
Performance Director, eMap
Focus on your core business needs
In an increasingly competitive environment you need concentrate management energies on the key fundamentals that make your organisation successful. HR Outsourcing can help you maintain an edge in providing customer value and thereby ensure you remain competitive.
Where there has been no formal HR function a variety of employees may have been fulfilling HR processes directing their time away from their core role whilst they undertake HR functions. HR Outsourcing removes this burden and enables employees to focus on core competencies.
“By outsourcing the transactional, administration-heavy elements of HR, along with some of the operational aspects, such as the advice line, our internal HR team can now be completely focused on meeting the strategic needs of the business”
Performance Director, eMap
Reduce Hidden Costs
Outsourcing to NorthgateArinso can increasing the value of HR and reduce your overheads by negating the need for in-house HR resource. HR Outsourcing reduces hidden costs for example, HR staffing issues (holidays and absences) as they become our responsibility. Predictable costs are achieved by agreeing defined costs for a quantifiable level of service, based on Key Performance Indicators and within a Service Level Agreement.
"We have managed to reduce the spend on HR quite significantly, and we have access to a very professional service.”
Operations and Finance Director, Novo Nordisk Europe North
Flexiblity and Scalability
Fast moving business markets and challenging economic conditions means that your organisation needs to be nimble. HR Outsourcing delivers cost effective scalability without the need to recruit additional HR employee resource, especially if you are reviewing your workforce, taking part in a merger or acquisition, or experiencing periods of growth.
"By accessing NorthgateArinso we can always call on enough people when we need them. And because they are full-time HR specialists they are always able to handle any situation that arises."
QC Data
Achieve Best Practice and be fully compliant
The rapid increase in employment tribunals has exposed many organisations to unexpected costs (regardless of the outcome of a tribunal). With our HR Outsourcing service you have access to best practice documentation, supported by appropriate management training to ensure consistency and compliance with legislative requirements, minimising the risk of potential employment tribunal claims. HR Outsourcing transfers the responsibly for compliance to NorthgateArinso guaranteeing that you comply with all statutory requirements in relation to HR matters.
"One of the main benefits from our perspective is that the NorthgateArinso team keeps on top of the latest HR legislation so we don’t have to."
Financial Controller, Beechwood
Access the right skills for your organisation
Organisations are often faced with a lack of knowledge of HR best practice and expertise which can have a costly impact when non-HR staff attempt to fill the knowledge gaps. Our HR professionals all have qualifications recognised by the Chartered Institute of Personnel and Development (CIPD). We ensure our clients HR strategy is aligned to business objectives and that they always adopt best practice and have policies and procedures to deal with current and future scenarios, adding real value when introducing new practices, or improving existing ones.
"By accessing NorthgateArinso we can always call on enough people when we need them. And because they are full-time HR specialists they are always able to handle any situation that arises."
Operations Manage, QC Data UK Ltd
Supporting your management team
With access to best practice HR processes and procedures, as well as support with employment legislation, HR Outsourcing has real benefits for your managers. Supporting managers to deal with performance and other HR issues relating to their employees ensures that your organisation remains compliant and provides the best possible support for recruiting, developing and retaining the best employees.
“We wanted a partner to work with us at board level to develop and implement a comprehensive HR strategy”
Finance Director, Annington
Remove the risk
By outsourcing HR service delivery to us you reduce the risk and implications of inconsistent advice, lack of knowledge and poor HR administration practices as we become responsible for delivering the service, allowing you to focus on your core competencies.
“We have ensured quality, minimised risk, and been able to share in best practice.”
Novo Nordisk Europe North
A service to meet your needs
NorthgateArinso’s approach is to understand your business challenges and build the service around your requirements. The decision about what to retain in-house and what to outsource is up to you.
Each outsourcing arrangement is different, but creating the arrangement typically includes the following:
- Developing ‘best practice’ processes
- Customising the service
- Building the team
- Service level agreements
Best Practice designed for you
Based on our experience of working with many other clients, we help you to redesign your processes efficiently. During the design stage, we will discuss how practices can be improved to reduce the cost of delivery and improve quality.
Customised Approach
Although we aim to introduce best practice to our clients, we also recognise that in a sensitive environment like HR, ‘one-size fits all’ rarely works. A key part of our approach is to recognise the uniqueness of your business and build a solution that works for you.
Building The Right Team
We work with clients to ensure the right people are assigned to each situation, with named resources and regular meetings. We ensure the quality of our processes and procedures by communicating with those involved right from the start.
SLAs and KPIs
We agree the service level you require and regularly report back against agreed Key Performance Indicators (KPIs) to ensure you receive the right level of service.
